Return & Refund Policy

We want you to be completely happy with your purchase. If you're not satisfied, you can request a return within 5 days of receiving your order.

To be eligible, the item must be unused, in original condition, and with all packaging intact.

To begin a return, contact us at hello@gianluxe.com with your order number and reason for return.

We will provide you with instructions on where and how to return your item. Please note: return shipping costs are the customer’s responsibility unless the item was defective.

Once we receive your returned item and inspect it, your refund will be processed within 3–5 business days.

Exchanges are available for the same product in a different size or variant, subject to availability.